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Join The Arc Jacksonville’s Team

The Arc Jacksonville provides many exciting opportunities for employment. We match talented, energetic, enthusiastic people with rewarding jobs giving you the opportunity to make a positive difference in the lives of people with intellectual and developmental disabilities.

A well-established agency with over 50 years of service, The Arc Jacksonville is a leader among nonprofit organizations in the Jacksonville, Florida area.

Mental Health Services Staff

Below are The Arc Jacksonville’s current available positions. All applications must be submitted online.

Employment applications are reviewed to ensure that you meet minimum qualifications. They are then provided to hiring managers who will contact applicants directly if they choose to arrange interviews.

Available Positions

Full-time and part-time positions are available for activity coaches, drivers, direct support professionals, a mental health counselor, human resources specialist, program assistant, ADT assistant manager and supported living coach. Full descriptions are listed below. Position location, salary and additional information are available when applying online.

ESSENTIAL AGENCY FUNCTIONS:

  • Ongoing, responsible supervision of residents to assure safety, comfort, and protection of individual rights. The levels of that supervision are dictated by the needs of the residents and policies of each distinct program setting.
  • The ability to perform required responsibilities in all settings without direct supervision.
  • To educate and promote awareness of the agency's philosophy and mission through community involvement.
  • To electronically document and record events, activities, training sessions and progress as required.
  • Maintenance of appropriate dress, good hygiene and professional behavior and conduct that reflects positively on the agency’s mission and the people it serves.
  • Identification with and commitment to the agency's values of respect and dignity for persons served, the right of people with disabilities to control their own lives as fully as possible, and the importance of integration into the community for people with disabilities.
  • Possession of positive driving record, and safe, reliable automobile for routine transportation of individuals and other work functions, sufficient to meet all applicable legal and insurance requirements.
  • To recognize abilities, deficits, and interests of residents and assist in developing a plan to address those matters.
  • To believe in and advocate for the right of people with disabilities to participate in community life to the fullest extent possible.
  • The ability to recognize safety concerns and to take the appropriate action to address them.
  • The ability to act responsibly at all times in assuring the safety and general welfare of persons served.
  • Must possess the emotional stability sufficient for performing all tasks related to the job including times of medical and behavioral crises for individuals.

PROGRAM SPECIFIC FUNCTIONS/STANDARDS:

  • Create and implement innovative and consistent activity opportunities on and offsite both independently and collaboratively with Activities Coordinator and Activities team.
  • Ensure activity and recreational services offered include regular community-based opportunities to facilitate inclusion, connectedness, and integration within the general community.
  • Implement communication plans to ensure residents are fully informed of all available activities and encouraged to participate.
  • Provide transportation of residents for offsite activities.
  • Assist Activities Coordinator with administrative work for the department including but not limited to PowerPoint presentations, AWARDS reporting, Eventbrite, and Facebook posts.
  • Regularly collaborate with Activities Coordinator to plan and manage Club Arc East events at The Village.
  • Assist residents in decision making that will allow them as much independence as possible over their everyday environments and wellness/recreation programming.
  • Assist in conducting needs assessments of surveys with residents and/or natural support to members to determine interest in and satisfaction with current activities and events offered through The Village.
  • Participate as part of the Manager on Duty team.
  • Recognize safety concerns and take the appropriate actions.
  • Advocate for individuals, respecting their rights, choices and preferences.
  • Be willing and able to work flexible hours and change directions with little notice.
  • Perform other duties as directed by supervisor.
QUALIFICATIONS
  • Formal Education: High school diploma or GED required. Associate’s degree with a major in public administration, public health, nutrition, education, or any related human services field preferred.
  • Skills: Excellent organizational, verbal and written communication skills, interpersonal skills, effective goal setting and implementation, and creative and effective problem solving skills. Effective team work and leadership.
  • Experience: At least one year of direct experience in recreational and social programs. Preferred prior experience in serving persons with differences.
  • Valid Florida driver’s license and good driving record required. Must be willing and able to drive agency vehicles.
  • Must be able to pass background clearance checks and pre-employment drug screening.

Essential Agency Functions

  1. Demonstrate and encourage positive, polite interactions with people receiving services in a way that does not reflect personal opinions, values or negative emotions.
  2. Review available information to develop a working knowledge of each person served in regard to types of disabilities, medical and behavioral status, personal goals, as well as training/support methods, then use this information to provide effective, individualized interactions and supervision.
  3. Assist people in making choices by educating them about options, discussing pros and cons of possible decisions and respecting choices made, unless it is likely to endanger the health and/or safety of an individual.
  4. Consistently follow directions given for implementing and documenting training, support and/or behavioral plans without making changes based on personal preferences or style and participate in training to enhance skills.
  5.  Take all necessary steps to ensure that the confidentiality and dignity of all people receiving services are maintained at all times.
  6. Interact with co-workers, supervisory and administrative staff in a courteous manner that encourages a positive and cooperative work environment, in addition to talking to Support Coordinators, family members, health care professionals andothers in a way that promotes a positive image of the Agency and the people it serves.
  7. Immediately report any emergency situations or potential safety hazards to the supervisor, as well as information obtained that may affect the health, safety and/or services for a person.
  8. Review and comply with all Agency policies, procedures and directives, as well as those issued by the Agency for Persons with Disabilities.
  9. Maintain appropriate dress, good hygiene and professional behavior and conduct that reflects positively on the agency’s mission and the people it serves.
  10. Be willing and able to work flexible hours on occasion based on program needs.
  11. Possess a positive driving record and safe, reliable automobile for routine transportation of people receiving services and for other work functions, sufficient to meet all applicable legal and insurance requirements.
  12.  Perform other duties as directed by supervisor.

Program Specific Job Requirements:

  1. Support and assist people receiving services as needed in all aspects of self-care and daily living including but not limited to toileting, feeding, showering, dressing, etc.
  2. Provide responsible supervision of people receiving services to assure safety, comfort, and protection of individual rights. The levels of supervision are dictated by the needs of the consumer and policies of each distinct program setting.
  3. Complete scheduled medication passes following all steps of the procedure for making medications available.
  4. Prepare meals according to dietitian approved menus.
  5. Perform general and scheduled housekeeping duties to ensure facility is clean and well maintained at all times. Report any maintenance issues to supervisor.
  6. Provide supervision and instruction on community outings.
  7. Conduct emergency procedures and drills monthly.
  8. Respond to medical and behavioral crises to assure the safety of people receiving services and staff. Recognize and take action to correct any potential safety or health hazards.
  9. Document training in floor books daily.
  10. Support people receiving services in maintaining and protecting their personal property.
  11.  Assist people receiving services in making purchases, if necessary, and returning change and receipts to management.
  12. Substitute for and/or assist staff as needed to assure quality training and care for people receiving services.
  13. Attend required training.

POSITION OBJECTIVE:

Provide supports and training to residents with intellectual and developmental differences to achieve increased independence within their homes and their local community. Facilitate participation within the community, the development of relationships with non-disable persons, and access to natural and community supports. 

ESSENTIAL RESPONSIBILITIES:

  • Manage a consistent caseload of approximately 15-20 self-directed residents with varying levels of independent living skills & required supports.
  • Ongoing, responsible support to residents to assure safety, comfort, and protection of individual rights.  The levels of that support are dictated by the needs of the individuals and policies of The Village.
  • Participate in planning meetings and other activities as required to gain insight in a resident’s person-centered needs and effectively contribute in person centered planning for independent living (i.e., Annual Service Plan meetings).  To recognize abilities, deficits, and interests of residents and assist in preparing for these meetings.
  • Provide individualized training for a resident’s specific targets as prescribed by the Annual Service Plan.
  • Assist residents in learning new skills within the context of their daily life (i.e. meal planning and preparation skills, money management, resident skills, housing procurement, support counseling, community mobility, etc.)  Help residents perform home management tasks including housekeeping, laundry, shopping and errands.  At times helping a resident means completing said tasks alongside.
  • The ability to respond to resident issues (routine and emergency) that arise without supervision and support the personal growth and the development of skills which contributes to their valued roles in the community.
  • The ability to assist residents in decision making that will allow them as much control as possible over their everyday environment.
  • Assist self-directing residents with medication reminders or refilling their prescription at the local pharmacy as specified on plan of care.
  • To electronically document and record events, activities, training sessions and progress as required.
  • The ability to perform required responsibilities in all settings without direct supervision.     
  • To educate and promote awareness of the agency's philosophy and mission through community involvement.
  • Appropriate dress, good hygiene and professional behavior and conduct that reflects positively on the agency’s mission and the people it serves.
  • Identification with and commitment to the agency's values of respect and dignity for persons served, the right of people with differences to control their own lives as fully as possible, and the importance of integration into the community.
  • Providing reliable transportation to & from essential appointments using agency vehicles
  • To believe in and advocate for the rights of people with all abilities to participate in community life to the fullest extent possible.
  • The ability to act responsibly at all times in assuring the safety and general welfare of persons served.
  • Increasing an individual’s natural, supportive relationships within the community to decrease the amount of paid staff time and increase interactions and associations with services and resources outside the field of intellectual differences.
  • Review and comply with all Agency policies, procedures and directives, as well as those issued by the Agency for Persons with Disabilities and other funding sources.
  • Possess strong emotional stability sufficient for performing all tasks above, including times of medical and behavioral crises for residents.
  • Willingness and ability to work flexible hours based on residents’ needs, outside of a typical 9-5 weekday working schedule.
  • Perform other duties as directed by supervisors.

MACHINES/EQUIPMENT/TOOLS USED:

  • Computers and other general office equipment
  • Vans with wheelchair lifts

SAFETY EQUIPMENT:

  • Fire Extinguisher, Safety Lift Belts, Latex Gloves, Pool Safety Equipment, Emergency Alarm
QUALIFICATIONS
  • Formal Education: Associate’s degree* with a major in nursing, education, social/ behavioral/rehabilitative science and 1 year of experience; or a Bachelor’s degree with a major in nursing, education, or a social/ behavioral/rehabilitative science.
    *Experience can be substituted for required college on a year-for-year basis
  • Skills:  Organizational, verbal and written communication skills, interpersonal skills, effective goal setting and implementation, de-escalation strategies, resilience, resourcefulness, creativity, flexibility, teamwork, collaborative thinking, and effective problem solving skills.
  • Experience:  At least one year of direct service to persons with intellectual differences; preferred experience in personal caregiving, personal companion, support coaching.
  • Knowledge: Community resources and services, addressing independent living needs and goals, individualized training to self-directed persons with intellectual differences
  • Other: 
    • Florida Chauffeur's license (Class D-agency will provide funding to acquire) and good driving record. Must be 21 or older.
    • Automobile liability insurance as required by Florida statutes
    • Good physical condition and free from communicable diseases
    • Must be able to pass CFS and FDLE background clearance checks
    •  CPR and Basic First Aid Certification (agency will provide)
    •  Certification in AIDS 101 (agency will provide)

Job Requirements

Provide case coordination for individuals with intellectual and developmental differences. Schedule and participate in meetings to develop support goals for increasing independence, vocational skills and personal growth. Develop strategies to assist individuals in meeting their goals and guide staff members in providing and documenting services toward goals. Provide regular and periodic reporting required by service regulations. Schedule and oversee scheduling of events and activities related to the service goals of individuals.

Assist in the responsibilities and supervision of Adult Day Training services and department staff members to support the Program Manager. Take lead in the absence of the Program Manager.

Qualifications

Experience working with individuals with developmental differences is desired.  Excellent communication and writing skills required.  Must have valid Florida driver’s license, be able to pass a DOT physical and be willing and able to drive agency vehicles. Must be able to pass background and drug screening.

Position Objective:

The Human Resources Specialist contributes to the accomplishment of practices and objectives that provide an employee-oriented, high performance culture that emphasizes quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.  The Human Resources Specialist assists with the implementation of services, policies and programs and assists company managers with HR issues by providing a variety of human resource support duties.  The Human Resources Specialist is also responsible for processing payroll for staff and program participants.

Specific Functions

  •  Arranges for posting of job vacancies.
  •  Assists with the recruitment and interview process. Processes and reviews employment applications in order to evaluate qualifications and eligibility of applicants.
  •  Schedules and processes background screening for new employees and background screening updates as required.
  •  Verifies I-9 documentation and employment eligibility.
  •  Assists with new hire orientation.
  •  Files papers and documents into appropriate employee files. Prepares new employee files.
  •  Assists in maintaining the human resource database and all employee records and files. Maintains employee information by entering and updating employment and status-change data.
  •  Assists with arranging and presenting employee trainings.
  •  File reports for workplace injuries and illnesses.
  •  Provides administrative support to the Vice President, Human Resources on all personnel matters.
  •  Assist with the day-to-day operation of the Human Resources office.
  •  Maintains employee confidence and protects operations by keeping human resource information confidential.
  •  Provides assistance in administering employee benefit programs by conducting benefit enrollment for new employees. Explains company benefits and assists with paperwork and online enrollment.
  • Compiles payroll data such as garnishments, vacation time, insurance and other deductions.
  •  Polls electronic time clocks and reviews the downloaded information for completeness and accuracy.
  •  Contacts various department supervisors for any missed times.
  •  Processes weekly transfer of payroll data to ADP by established deadlines.
  •  Compiles internal management reports from payroll system software.
  •  Addresses pay-related concerns and provides accurate payroll information.
  •  Develops, manages and maintains comprehensive payroll records.

General

  • Demonstrate and encourage positive, polite interactions with people receiving services in a way that does not reflect personal opinions, values or negative emotions.
  • Interact with co-workers, supervisory and administrative staff in a courteous manner that encourages a positive and cooperative work environment. Promote a positive image of the agency and the people it serves.
  • Immediately report any emergency situations or potential safety hazards to the supervisor, as well as information obtained that may affect the health, safety and/or services for a person.
  • Review and comply with all Agency policies, procedures and directives, as well as those issued by the Agency for Persons with Disabilities and other funding sources.
  • Maintain appropriate dress, good hygiene and professional behavior and conduct that reflects positively on the agency’s mission and the people it serves.
  • Be willing and able to work flexible hours on occasion based on work needs.
Qualifications
  • Associates degree (AA) or two or more years of related experience and/or training; or equivalent combination of experience and education.
  • Excellent written and oral communication skills.
  • Basic understanding of human resource functions and employment laws.
  • Experience in payroll processing.
  • Problem solving skills.
  • Attention to detail. Accurately and thoroughly monitors own work to ensure quality.
  • Adapts to changes in the work environment, manages competing demands and is able to deal with change, delays or unexpected events.
  • Dependable, consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
  • Valid Florida Driver’s License with reliable, insured transportation.

** Education may be waived at the discretion of the agency.

Position Objective

To provide training, support and supervision to people receiving services in a respectful manner that results in the accomplishment of their personal goals; maintenance of health and safety, as well as fostering independent choices and full participation in the general community.

This position focuses on supporting people who are aging and or with increased needs in the area of personal care.

Program Specific Job Requirements:

  1. Review available information to develop a working knowledge of each person served in regard to types of differences, medical and behavioral status, personal goals, as well as training/support methods, then use this information to provide effective, individualized interactions and supervision.  Interact with consumers in a pleasant, respectful manner.
  2. Provide training according to the directions given with the implementation plan, reporting any relevant information about progress and changes needed to the Program Manager.
  3. Document training, support and/or behavioral plans on a daily basis, accurately and independently, reporting any problems noted with the floor books to the Program Manager.
  4. Develop or make use of creative training/support techniques with people receiving services.  Conduct recreational/social/educational activities in a group setting.
  5. Provide special training, such as leading discussions, leading exercise groups, or providing computer training, as assigned.
  6. Provide necessary assistance with meal preparation, feeding, personal care, toileting and transfers.
  7. Keep accurate records of attendance.  Document transportation sheet accurately when assigned.
  8. Reliably supervise assigned areas during lunch, breaks or on community outings to ensure consumer safety. Be alert to seizure activity or change in behavior.
  9. Respond to medical and behavioral crises to assure the safety of consumers and staff.  Recognize and report immediately any potential safety or health hazards.  Complete unusual incident reports as required and submit to Program Manager.
  10. Interact with co-workers, supervisory and administrative staff in a courteous manner that encourages a cooperative work environment.  Assist co-workers as needed.  Make positive, creative suggestions for any necessary improvements.
  11. Communicate with Support Coordinators, family members, providers and others in a manner that promotes a positive image of the Agency and the people it serves.  Refer them to the Program Manager or the Community Living Consultant when appropriate.
  12. Reliably work scheduled hours, being willing to be flexible occasionally if needed.
  13. Attend required training.
  14. Perform other duties as directed by the Manager.

Agency Job Requirements:

  1. Demonstrate and encourage positive, polite interactions with people receiving services in a way that does not reflect personal opinions, values or negative emotions.
  2. Review available information to develop a working knowledge of each person served in regard to types of disabilities, medical and behavioral status, personal goals, as well as training/support methods, then use this information to provide effective, individualized interactions and supervision.
  3. Assist people in making choices by educating them about options, discussing pros and cons of possible decisions and respecting choices made, unless it is likely to endanger the health and/or safety of an individual.
  4. Consistently follow directions given for implementing and documenting training, support and/or behavioral plans without making changes based on personal preferences or style and participate in training to enhance job skills.
  5. Interact with co-workers, supervisory and administrative staff in a courteous manner that encourages a positive and cooperative work environment, in addition to talking to Support Coordinators, family members, health care professionals and others in a way that promotes a positive image of the Agency and the people it serves.
  6. Immediately report any emergency situations or potential safety hazards to the supervisor, as well as information obtained that may affect the health, safety and/or services for a person.
  7. Review and comply with all Agency policies, procedures and directives, as well as those issued by the Agency for Persons with Disabilities and other funding sources.
  8. Maintain appropriate dress, good hygiene and professional behavior and conduct that reflects positively on the agency’s mission and the people it serves.
  9. Be willing and able to work flexible hours on occasion based on program needs.
  10. Possess a positive driving record and safe, reliable automobile for routine transportation of people receiving services and for other work functions, sufficient to meet all applicable legal and insurance requirements.
  11. Perform other duties as directed by supervisor.
Qualifications

A minimum of one year of experience working with individuals with developmental disabilities preferred.  Experience supervising and working with individuals who have received a mental health diagnosis is desired.  Must be able to lift up to 50 pounds and transfer non-ambulatory individuals for toileting and personal care.  Good communication and writing skills required.  Must have valid Florida driver’s license, pass a Department of Transportation physical and be willing and able to drive agency vehicles.

Position Objective:           

To transport individuals with intellectual and developmental differences to and from the day training programs safely and efficiently.

Program Specific Job Requirements:

  1. Drive agency vehicle to pick up individuals from their place of residence and transport them to the day program in the morning and transport them to their place of residence in the afternoon.
  2. Document and maintain all necessary data including completing required paper and digital trip logs.
  3. Provide responsible supervision of people receiving services to assure safety, comfort, and protection of individual rights. The levels of supervision are dictated by the needs of the consumer and policies of each distinct program setting.

Organization Standards:

  1. Emulate The Arc Jacksonville’s Vision, Mission and Values in all daily interactions with participants, family members, guardians, and co-workers.
  2. Responsibly supervise individuals to ensure safety, comfort, and protection of individual rights. Demonstrate and encourage positive, polite interactions with people receiving services in a way that does not reflect personal opinions, values or negative emotions.
  3. Review available information to develop a working knowledge of each person served in regard to types of differences, medical and behavioral status, personal goals, as well as training/support methods, then use this information to provide effective, individualized interactions and supervision.
  4. Assist people in making choices by educating them about options, discussing pros and cons of possible decisions and respecting choices made, unless it is likely to endanger the health and/or safety of an individual.
  5. Consistently follow directions given for implementing and documenting training, support and/or behavioral plans without making changes based on personal preferences or style and participate in training to enhance skills.
  6. Electronically document and record events, activities, training sessions and progress as required. View and utilize organization assigned email and other electronic databases on a regular basis to ensure accurate documentation and adequate communication is maintained.
  7. Interact with co-workers, supervisory and administrative staff in a courteous manner that encourages a positive and cooperative work environment, in addition to talking to Support Coordinators, family members, health care professionals and others in a way that promotes a positive image of the organization and the people it serves.
  8. Communicate clearly, respectfully and effectively to others through verbal and written methods, including appropriate content, tone and demeanor. Able to listen to and understand others.
  9. Immediately address and report any emergency situations or potential safety hazards to the supervisor, as well as information obtained that may affect the health, safety and/or services for a person. Practices and promotes safe work habits and identifies areas to improve work environment.
  10. Review and comply with all organizational policies, procedures, handbook and directives, as well as those issued by the Agency for Persons with Disabilities and other funding sources. Understand function, requirements, tools and processes of their position and how they fit into department/organization workflow.
  11. Maintain appropriate dress, good hygiene and professional behavior and conduct that reflects positively on the organization’s mission and the people it serves.
  12. Willing and able to work flexible hours on occasion based on program needs.
  13. Possess a positive driving record for routine transportation of people receiving services and for other work functions, sufficient to meet all applicable legal and insurance requirements.
  14. Possess the emotional stability sufficient for performing all tasks related to the job including times of medical and behavioral crises for individuals.
Qualifications
  1. Experience working with individuals with developmental differences is desired. 
  2. Good communication, computer and writing skills required. 
  3. Must have valid Florida driver’s license, pass DOT physical and be willing and able to drive agency vehicles.
  4. Must be able to pass background and drug screening.

POSITION OBJECTIVE

Provide and oversee various services that support and promote emotional stability, growth and development for clients. Direct provision of individual therapy services, group therapy services, and psychoeducational groups. Additionally, this position provides direct counseling support in times of need or emotional distress. Conduct regular assessments, interviews and treatment plans as assigned.

Recruits and supervises interns and assists in fostering relationships with institutions of higher education.

This position trains other staff members in identifying potential stressors and responds to referrals from other staff members. This position is responsible for tracking performance measures and service effectiveness.

PROGRAM SPECIFIC FUNCTIONS/STANDARDS:

  1. Participate in planning meetings and other activities as required to gain insight in consumer’s person-centered needs and effectively contribute in person centered planning for independent living (i.e., Annual Support Plan meetings, Implementation Plan meetings, etc.)
  2. Collect information about clients and family members through interviews, observations and assessments.
  3. Develop treatment plan for meeting individual and group needs and tracking progress of preventative measures or alleviation of distress in relation to treatment goals.
  4. Deliver supportive services, such as individual counseling, group therapy, trainings, seminars, etc.
  5. Make and review appropriate notations and records of each service specific interaction.
  6. Maintain physical and digital clinical records in accordance with agency standards and relevant governing/monitoring bodies.
  7. Recruit, train and manage interns to assist in providing personal enrichment services.
  8. The ability to respond to consumer issues (routine and emergency) that arise without immediate supervision.
  9. Make referrals for clients and or family to community resources when applicable and follow-up to assess efficacy.
  10. Conduct follow-up and aftercare interviews with persons formerly receiving services, recording outcomes and plans for future follow-up.
  11. The ability to assist consumers in decision making that will allow them as much control as possible over their everyday environments.
  12. Ability to anticipate and plan for future services and activities in ways that efficiently make use of available work hours and minimize interference with other routines.
  13. Ability to assure a high level of quality in all structured activities contracted with other companies/agencies and complete all documentation correctly and fully as required.
  14. Review and comply with all Agency policies, procedures and directives, as well as those issued by the Agency for Health Care Administration, Agency for Persons with Disabilities and other funding sources.
  15. Must possess the emotional stability sufficient for performing all tasks related to the job including times of medical and behavioral crises for consumers.
  16. The ability to advocate for consumers; respecting their rights, choices, and preferences.
  17. Be willing and able to work flexible hours on occasion based on programmatic and consumer needs
  18. Perform other duties as directed by supervisor.

ESSENTIAL AGENCY FUNCTIONS:

  1. Ongoing, responsible supervision of residents to assure safety, comfort, and protection of individual rights.  The levels of that supervision are dictated by the needs of the consumers and policies of each distinct program setting.
  2. The ability to perform required responsibilities in all settings without direct supervision.                                                              
  3. To educate and promote awareness of the agency's philosophy and mission through community involvement.
  4. To electronically document and record events, activities, training sessions and progress as required.
  5. Maintenance of appropriate dress, good hygiene and professional behavior and conduct that reflects positively on the agency’s mission and the people it serves.
  6. Identification with and commitment to the agency's values of respect and dignity for persons served, the right of people with disabilities to control their own lives as fully as possible, and the importance of integration into the community for people with disabilities.
  7. Possession of positive driving record, and safe, reliable automobile for routine transportation of consumers and other work functions, sufficient to meet all applicable legal and insurance requirements.
  8. To recognize abilities, deficits, and interests of residents and assist in developing a plan to address those matters.
  9. To believe in and advocate for the right of people with disabilities to participate in community life to the fullest extent possible.
  10. The ability to recognize safety concerns and to take the appropriate action to address them.
  11. The ability to act responsibly at all times in assuring the safety and general welfare of persons served.
  12. Must possess the emotional stability sufficient for performing all tasks related to the job including times of medical and behavioral crises for consumers.
QUALIFICATIONS
  1. Formal Education:  Master’s degree in Mental Health Counseling or Social Work
  2. Skills: Excellent organizational, verbal and written communication skills, interpersonal skills, effective goal setting and implementation, and creative and effective problem solving skills
  3. Experience: Prior experience in disability services preferred.
  4. Knowledge:  Demonstrate knowledge of community resources and services, how to address independent living needs and goals, provide individualized training to persons with disabilities, and work within a team environment.
  5. Must be able to pass CFS and FDLE background clearance checks
  6. Must have a valid Florida driver's license with a good driving record, pass a DOT physical and be willing and able to drive agency vehicles.

Position Objective

Provide the support necessary for people with intellectual and developmental differences to achieve their desired lifestyles and increased levels of independence, productivity, and social/physical integration in their community. Schedule, coordinate, facilitate and participate in on-site training opportunities and community-based activities for individuals. Requires use of natural supports, social interaction, volunteerism and recreational/leisure activities such as going to museums, performances, movies, bowling, shopping, etc. Requires positive interactions with community partners and potential partners. Appropriate development and documentation of services provided, such as progress toward service-related goals.

***This position is funded by grant. Ongoing employment beyond the original grant period is contingent upon continued funding.***

Program Specific Job Requirements:

  1. Review available information to develop a working knowledge of each person served in regard to types of disabilities, medical and behavioral status, personal goals, as well as training/support methods, then use this information to provide effective, individualized interactions and supervision.  Interact with consumers in a pleasant, respectful manner.
  2. Work with program participants to identify places and activities in the community that they are interested in visiting and exploring. Provide pre/post training and education regarding these activities to promote positive and informed experiences.
  3. Coordinate, plan, organize and facilitate volunteer opportunities, trips into the community and on-site group training for participants to enhance their independence.  Research and seek out new community inclusion and related activities to maintain high level of interest and involvement.
  4. Transport participants to and from community settings; accompany, supervise and engage with them while they are participating in activities.
  5. Coordinate activity schedule/calendar with other Program Assistants and agency staff members.
  6. Promote positive community growth through collaboration with community partners, networking in the community and utilizing community resources to assist participants.
  7. Document training, support and/or service plans on a daily basis, accurately and independently. As directed, contribute to and conduct Implementation Plans, Quarterly Summary Reports and Annual Reviews. Report problems and barriers of note appropriately to the Assistant Manager or Program Manager.
  8. Interact professionally and collaboratively with people receiving services, supervisors, coworkers, and other agency representatives within and outside of the agency.
  9. Provide responsible supervision of people receiving services to assure safety, comfort, and protection of individual rights.  The levels of supervision are dictated by the needs of the consumer and policies of each distinct program setting, including community outings and on-site activities.
  10. Assist people receiving services in making purchases, if necessary, and returning change and receipts to management.
  11. Attend required training.
  12. Perform other duties as directed by the Assistant Manager or Program Manager.
Qualifications
  1. Associate's or Bachelor's Degree required.
  2. Experience working with individuals with developmental differences is desired.  Good communication and writing skills required. 
  3. Must have valid Florida driver’s license with a good driving record. Must be able to pass DOT physical and be willing and able to drive agency vehicles.
  4. Must be able to pass background and drug screening.

Organization Standards:

  1. Emulate The Arc Jacksonville’s Vision, Mission and Values in all daily interactions with participants, family members, guardians, and co-workers.
  2. Responsibly supervise individuals to ensure safety, comfort, and protection of individual rights. Demonstrate and encourage positive, polite interactions with people receiving services in a way that does not reflect personal opinions, values or negative emotions.
  3. Review available information to develop a working knowledge of each person served in regard to types of differences, medical and behavioral status, personal goals, as well as training/support methods, then use this information to provide effective, individualized interactions and supervision.
  4. Assist people in making choices by educating them about options, discussing pros and cons of possible decisions and respecting choices made, unless it is likely to endanger the health and/or safety of an individual.
  5. Consistently follow directions given for implementing and documenting training, support and/or behavioral plans without making changes based on personal preferences or style and participate in training to enhance skills.
  6. Electronically document and record events, activities, training sessions and progress as required. View and utilize organization assigned email and other electronic databases on a regular basis to ensure accurate documentation and adequate communication is maintained.
  7.  Interact with co-workers, supervisory and administrative staff in a courteous manner that encourages a positive and cooperative work environment, in addition to talking to Support Coordinators, family members, health care professionals and others in a way that promotes a positive image of the organization and the people it serves.
  8. Communicate clearly, respectfully and effectively to others through verbal and written methods, including appropriate content, tone and demeanor. Able to listen to and understand others.
  9. Immediately address and report any emergency situations or potential safety hazards to the supervisor, as well as information obtained that may affect the health, safety and/or services for a person. Practices and promotes safe work habits and identifies areas to improve work environment.
  10. Review and comply with all organizational policies, procedures, handbook and directives, as well as those issued by the Agency for Persons with Disabilities and other funding sources. Understand function, requirements, tools and processes of their position and how they fit into department/organization workflow.
  11. Maintain appropriate dress, good hygiene and professional behavior and conduct that reflects positively on the organization’s mission and the people it serves.
  12. Willing and able to work flexible hours on occasion based on program needs.
  13. Possess a positive driving record for routine transportation of people receiving services and for other work functions, sufficient to meet all applicable legal and insurance requirements.
  14. Possess the emotional stability sufficient for performing all tasks related to the job including times of medical and behavioral crises for individuals.

Program Specific Job Requirements:

  1. Review available information to develop a working knowledge of each person served in regard to types of disabilities, medical and behavioral status, personal goals, as well as training/support methods, then use this information to provide effective, individualized interactions and supervision. Interact with consumers in a pleasant, respectful manner.
  2. Provide training according to the directions given with the implementation plan, reporting any relevant information about progress and changes needed to the Program Assistant.
  3. Document training, support and/or behavioral plans on a daily basis, accurately and independently. Report problems and barriers of note appropriately to the Program Assistant or Program Manager.
  4. Plan lessons, facility and community based actives, and develop or make use of creative training/support techniques with people receiving services.
  5. Provide special training, such as leading discussions, leading exercise groups, or providing computer training, as assigned.
  6. Keep accurate records of attendance. Document transportation/attendance sheet accurately when assigned.
  7. Reliably supervise assigned areas during special times, such as lunch or break, to ensure consumer safety.
  8. Respond to medical and behavioral crises to assure the safety of consumers and staff. Recognize and report immediately any potential safety or health hazards. Complete unusual incident reports as required and submit to Program Manager.
  9. Interact with co-workers, supervisory and administrative staff in a courteous manner that encourages a cooperative work environment. Assist co-workers as needed. Make positive, creative suggestions for any necessary improvements.
  10.  Communicate with Support Coordinators, family members, providers and others in a manner that promotes a positive image of the organization and the people it serves. Refer them to the Program Manager or the Community Living Consultant when appropriate.
  11. Reliably work scheduled hours, being willing to be flexible occasionally if needed.
  12. Attend required training.
  13. Perform other duties as directed by the Manager
Qualifications
  1. Experience working with individuals with developmental differences is desired.
  2. Good communication and writing skills are required.
  3. Must have valid Florida driver's license with good driving record, be able to pass a DOT physical and be willing and able to drive agency vehicles.
  4. Must be able to pass background and drug screening.

  1. Demonstrate and encourage positive, polite interactions with people receiving services in a way that does not reflect personal opinions, values or negative emotions.
  2. Review available information to develop a working knowledge of each person served in regard to types of disabilities, medical and behavioral status, personal goals, as well as training/support methods, then use this information to provide effective, individualized interactions and supervision.
  3. Assist people in making choices by educating them about options, discussing pros and cons of possible decisions and respecting choices made, unless it is likely to endanger the health and/or safety of an individual.
  4. Consistently follow directions given for implementing and documenting training, support and/or behavioral plans without making changes based on personal preferences or style and participate in training to enhance job skills.
  5.  Interact with co-workers, supervisory and administrative staff in a courteous manner that encourages a positive and cooperative work environment, in addition to talking to Support Coordinators, family members, health care professionals and others in a way that promotes a positive image of the Agency and the people it serves.
  6. Immediately report any emergency situations or potential safety hazards to the supervisor, as well as information obtained that may affect the health, safety and/or services for a person.
  7. Review and comply with all Agency policies, procedures and directives, as well as those issued by the Agency for Persons with Disabilities and other funding sources.
  8. Maintain appropriate dress, good hygiene and professional behavior and conduct that reflects positively on the agency’s mission and the people it serves.
  9. Be willing and able to work flexible hours on occasion based on program needs.
  10. Possess a positive driving record and safe, reliable automobile for routine transportation of people receiving services and for other work functions, sufficient to meet all applicable legal and insurance requirements.
  11. Perform other duties as directed by supervisor.

Program Specific Job Requirements:

  1. Ensure that all work product pickup and deliveries are met according to customer and agency requirements.
  2. Ensure the off-loading of incoming work product within the plant setting.
  3. Responsible for the movement of all work product within the plant setting.
  4. Ensure the quality of the final work product.
  5. Assist with work set up and flow.
  6. Ensure production dates are met according to customer satisfaction.
  7. Assist the Production Coordinator in ensuring all product inventory systems are efficiently maintained.
  8. Ensure the efficient operation of all safety systems.

Machines/Equipment/Tools Used:
Deliver Truck, Forklift, Computer and other general office equipment (Calculator, copy machine, Fax machine, etc, smart phones.),

Safety Equipment:
Fire Extinguisher, Safety Lift Belts, Latex Gloves

Qualifications
  • Formal Education: High School Diploma or GED
  • Skills: Excellent organizational, verbal and written communication skills, interpersonal skills, effective goal setting and implementation, and creative and effective problem solving skills.
  • Experience: Experience in driving trucks and forklifts. Experience in warehousing and prioritizing workload.
  • Knowledge: Demonstrated knowledge of warehousing and production, coordinating workload.
  • Other: Florida driver license and good driving record
  • Automobile liability insurance as required by Florida statutes
  • Good physical condition and free from communicable diseases
  • Must be able to pass DCF background clearance checks
  • CPR and Basic First Aid Certification (may be acquired through employee in-service training)
  • Certification in AIDS 101